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Integrated Management System (IMS) Policy Statement
Integrated Management System (IMS) Policy Statement
Introduction
Yu Spin d.o.o. has established and maintains an Integrated Management System (IMS) in accordance with the requirements of ISO 9001:2015 – Quality Management System and ISO/IEC 27001:2022 – Information Security Management System. This policy defines the basic guidelines, principles, and objectives that ensure the quality of operations, customer satisfaction, and information security across all company activities.
Yu Spin d.o.o. is a company dedicated to providing IT services that meet high standards of quality, with a focus on customer satisfaction and information security. We approach all aspects of our business seriously and systematically, enabling continuous improvement of work processes and services to meet and exceed customer expectations.
Scope and Field of Application:
Design, development, implementation, testing, maintenance, technical support, and training for software solutions and information systems.
Mission
Our mission is to provide innovative, efficient, and reliable IT solutions that support our clients’ business goals, contribute to their growth and success, and enhance their competitiveness in the market.
Vision
Our vision is to achieve high standards in the IT industry and to be recognized for our quality, professionalism, and innovation, as well as for fostering a creative and people-oriented work environment for our colleagues. We aim to create long-term value for our partners, users of our solutions, employees, and all people and companies we collaborate with.
Principles and Values
- Quality and Innovation: We continuously improve our services through innovation and the application of proven and effective practices to ensure a consistent level of quality.
- Customer Focus: The satisfaction of our partners and users is at the center of our business. We strive to understand their needs and expectations and work sincerely to constantly improve.
- Continuous Improvement: We regularly evaluate and improve our work processes to ensure efficiency and effectiveness in all business operations.
- Employees: Our employees are our greatest value. We invest in their education, development, and well-being to build a motivated and professional team.
- Social Responsibility: We operate ethically and responsibly toward society and the environment, adhering to all applicable laws, regulations, and standards.
Objectives
- Ensure the satisfaction of partners, clients, employees, and all collaborators through consistent delivery of quality services and responsible business practices.
- Achieve and maintain high standards of quality and information security in all areas of business.
- Pursue continuous improvement through regular internal and external audits.
- Encourage the professional development of employees through ongoing education and training.
Management Commitment
The management of Yu Spin d.o.o. recognizes the importance of implementing an integrated management system and is committed to its application and continual improvement, as well as to fulfilling all legal, contractual, and other obligations related to quality and information security. All employees are required to understand and apply the principles of this policy within the scope of their responsibilities.
Approved by: Management of Yu Spin d.o.o.
Date of issue: 10.05.2025
Review period: annually